Privacy policy

This policy explains what personal data Hoyga collects, why, where it is stored and what your rights are. We follow the EU General Data Protection Regulation (GDPR).

Who is responsible

Zakaria Ahmed Abdi (Norway) runs Hoyga and is responsible for your data ("data controller"). Contact: contact@hoygahomes.com.

What we store

If you create an account (agents, developers, private owners):

• name, agency name and type of account;
• WhatsApp number and, if you add it, another phone number;
• email address and password (the password is stored encrypted – we cannot read it);
• your listings, photos and short "about us" text;
• the date you accepted the terms of use.

If you only visit the site: we do not ask for your name or contact details. If you send a report about a listing, we store what you write and, only if you add it, your email or phone number.

Technical data: our hosting providers keep short-lived technical logs (such as IP address and browser type) to keep the site safe and working.

What is public

Your name, agency name, WhatsApp number, phone number, "about us" text and live listings are shown publicly on the site, because that is how buyers contact you. Your email address is never shown.

Why we use it

• To run your account and show your listings (to provide the service you asked for).
• To check new agents and listings and to prevent fraud and spam (our legitimate interest in a safe site).
• To answer your questions and reports.

We never sell your data and we do not use it for advertising.

Cookies

We only use cookies that the site needs to work:

• hoyga_lang remembers whether you chose Somali or English (1 year);
• login cookies keep you logged in, only if you have an account.

We do not use advertising or tracking cookies, so you will not see a cookie banner.

Where the data is stored

• Supabase – database, logins and photos, in the EU (Frankfurt, Germany).
• Vercel – runs the website, in the EU (Frankfurt).
• Cloudflare – protects the site against spam and attacks and makes it faster.

These companies only process data for us, under data processing agreements.

When you tap WhatsApp or Call, you leave Hoyga. WhatsApp's own privacy policy applies to your chat; we cannot see your messages.

How long we keep it

• Account data and listings: as long as your account exists. When you ask us to delete your account, we delete your data within 30 days.
• Reports: up to 12 months.
• Technical logs: a few days to a few weeks.

Your rights

You can ask us to see, correct or delete your data, to limit how we use it, or object to it. You can also ask for a copy of your data. Write to contact@hoygahomes.com from the email address on your account; we answer within 30 days.

You can change most of your details yourself under My account → Edit my details.

If you think we handle your data wrongly, you can complain to the Norwegian Data Protection Authority (Datatilsynet, datatilsynet.no).

Changes

We will update this policy when the site changes. The date at the top shows the latest version.